This Privacy Policy describes how Simulatrixa ("we", "us", or "our"), operated by Simulatrixa Pty Ltd (ABN 47 123 456 789), collects, uses, discloses, and manages personal information obtained through the website simulatrixa.pro ("the Website").
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Website, you consent to the practices described in this Policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect personal information that you voluntarily provide to us, including when you:
- Submit an enquiry through our contact form (name, email address, phone number, message)
- Subscribe to our newsletter (email address)
- Request personalised VR advice or recommendations
- Communicate with us via email or phone
1.2 Information Collected Automatically
When you visit simulatrixa.pro, we may automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on the Website
- Referring website or search terms
- Device type (desktop, mobile, tablet)
This information is collected through cookies and similar technologies. Please refer to our Cookie Policy for full details.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your enquiries and provide customer support
- To send you our newsletter and VR-related updates (only if you have subscribed)
- To improve the content, functionality, and user experience of our Website
- To analyse website traffic and usage patterns
- To comply with our legal obligations under Australian law
- To detect and prevent fraud or misuse of our Website
3. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our Website (e.g., email delivery services, analytics providers). These providers are contractually obligated to protect your information.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Storage and Security
Your personal information is stored on secure servers located in Australia. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by Australian law. Newsletter subscribers may unsubscribe at any time using the link provided in each email. Contact form submissions are retained for up to 24 months.
6. Your Rights Under Australian Privacy Law
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Complain about a breach of the Australian Privacy Principles
- Opt out of direct marketing communications at any time
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
7. Cookies
Our Website uses cookies to enhance your browsing experience and analyse website traffic. For detailed information about the cookies we use and how to manage them, please read our Cookie Policy.
8. Third-Party Links
Our Website may contain links to third-party websites, including VR venue websites and product pages. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our Website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at [email protected].
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify users of material changes by posting the updated Policy on this page with a revised "Last Updated" date. Your continued use of the Website after any changes constitutes your acceptance of the updated Policy.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:
- Email: [email protected]
- Phone: +61 2 8088 5500
- Post: Privacy Officer, Simulatrixa Pty Ltd, Level 12, 1 Market Street, Sydney NSW 2000, Australia
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.